top of page

Refund Policy

Section 01

Overview

At Bloombrevity, your satisfaction is our priority. We offer a straightforward 30-day return and refund policy to ensure you can shop with complete confidence. If you are not 100% satisfied with your purchase for any reason, we are here to help.

You have 30 days from the date of delivery to request a return or refund. After 30 days, unfortunately we cannot offer a refund or exchange unless the item is proven to be faulty or damaged due to our error.

​

Section 02

Return Eligibility

To be eligible for a return or refund, please review the conditions below carefully:

Eligible for Refund

  • Item returned within 30 days of delivery

  • Item is unused and unopened

  • Item is in original packaging

  • Proof of purchase provided

  • Item arrived damaged or defective

  • Wrong item was sent to you

​

Not Eligible for Refund

  • Item returned after 30 days

  • Item has been opened or used

  • Original packaging has been removed or damaged

  • No proof of purchase available

  • Change of mind after opening

  • Items marked as final sale

​

If you are unsure whether your item qualifies, please contact us at Jermaine.Rakal@gmail.com before sending anything back.

​

Section 03

How to Request a Refund

Requesting a refund is simple. Just follow these steps:

1 Contact us by email

Email Jermaine.Rakal@gmail.com with the subject line "Refund Request - [Your Order Number]".

2 Include the details

Provide your order number, the item(s) you wish to return, and the reason for your return. If the item is damaged, please attach photos.

3 Wait for approval

Our team will review your request and respond within 24 hours with return instructions.

4 Ship the item back

Once approved, securely package the item and ship it to the address we provide. We recommend using a tracked service.

5 Receive your refund

Once we receive and inspect the item, your refund will be processed within 5-10 business days.

Please do not send items back without prior approval. Unapproved returns may not be processed and items may be sent back to the customer at their expense.

​

Section 04

Refund Timeline

Once we receive your returned item, here is what to expect:

StageTimeframeStatus

Return received and inspected1-2 business days after arrivalIn Review

Refund approved and initiatedWithin 2 business days of inspectionApproved

Refund processed to original payment5-10 business days after approvalProcessing

Refund visible in your accountUp to 10 business days (bank dependent)Complete

Refunds are always returned to the original payment method used at checkout. We are unable to issue refunds to a different card or account.

​

Section 05

Exchanges

We are happy to exchange an item for a different variant (such as a different scent or size) within 30 days of delivery, subject to availability. Exchanges follow the same process as returns.

  • Contact us at Jermaine.Rakal@gmail.com with your exchange request

  • Items must be unused, unopened, and in original packaging

  • Exchange is subject to stock availability at the time of request

  • If the exchanged item is of a higher value, you will be invoiced for the difference

  • If the exchanged item is of a lower value, we will refund the difference

​

Can't find what you want in stock? We can issue a store credit valid for 12 months so you can shop when your preferred item is back.

​

Section 06

Faulty or Wrong Items

If you receive a faulty, damaged, or incorrect item, we sincerely apologise. This is not the Bloombrevity standard and we will make it right immediately.

  • Contact us within 48 hours of receiving the item at Jermaine.Rakal@gmail.com

  • Include your order number and clear photos of the fault or incorrect item

  • We will arrange a free replacement or full refund, including return postage covered by us

  • You will not be required to return the item in most cases of damage or fault

Please do not discard damaged packaging or products before contacting us. Photos of the damage are required to process your claim. Claims without supporting evidence may not be approved.

​

Section 07

Sale and Promotional Items

Items purchased during a sale or with a promotional discount are eligible for refund under the same conditions as full-price items, unless they are marked as final sale at the time of purchase.

  • Standard sale items: eligible for refund within 30 days if unused and in original packaging

  • Final sale items: clearly marked at checkout and are not eligible for return or refund

  • Discount codes do not affect refund eligibility unless stated in the promotion terms

  • Refunds on discounted items will be for the amount paid, not the original retail price

​

Section 08

Return Shipping Costs

Reason for ReturnWho Covers Return Shipping

Change of mind (unused item)Customer responsibility

Item not as describedBloombrevity covers cost

Damaged or defective itemBloombrevity covers cost

Wrong item receivedBloombrevity covers cost

Exchange for different variantCustomer responsibility

When return shipping is covered by us, we will email you a prepaid shipping label. Please use only the label provided — we cannot reimburse independently arranged shipping unless previously agreed in writing.

​

Section 09

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps before contacting us:

1 Check your bank account

Some refunds take 5-10 business days to appear, depending on your bank or card provider.

2 Contact your bank

There is often a processing period before a refund appears. Contact your bank or card issuer directly.

3 Contact us

If you have done both of the above and still have not received your refund, email us at Jermaine.Rakal@gmail.com and we will investigate immediately.

​

Section 10

Contact Us

For any refund or return related queries, our team is ready to assist you promptly and professionally:

​

We are committed to resolving all refund and return requests fairly and efficiently. Your trust means everything to us.

bottom of page